Timothy Heck

PO Box 694· Saratoga Springs, NY 12866 ·

An experienced technology leader with a passion for continuous improvement.

A believer in iterative approaches that foster reflection and collaborative thinking to drive positive change.

Tim helps companies solve complex, unstructured problems, co-creates solutions, and works side by side with leaders and makers to bring solutions and changes to life. Tim specializes in digital transformation, organizational agility (both big and small A), and increasing employee engagement. He works with organizations on discovery and root-cause analysis (what is really going to be a long-term solution and move the needle for the company?) through change implementation and determining if change is working as designed. Tim coaches leaders, teams, and individuals through the journey, so “change” and "evolution" becomes the way we work.


Web Development / Test Automation

  • Senior Software Engineer (Web Development) - Design , prototype and develop software to support financial transactions. Built new associate training program. Documented standards, led code review sessions.
  • Software Engineer (Quality Assurance) - System verification, created an automation test framework, developed tests to ensure product functionality.
2014 - Present

Development Lead / Project Management

  • Director Of Product Development - Responsible for providing daily operational management to Developers, Quality Assurance, and Technical Support team members. I implemented several systems to support more efficient development and testing including a wiki , bug and project management system. Responsible for defining policies and practices to increase quality and efficiency of the product team. I lead technical discussions and architecture planning sessions resulting in a unified approach to many aspects of development.
2013 - 2014

Quality Assuarnce / Web Development

  • Senior Quality Assurance Engineer - Created automated tests and frameworks that support automated testing. Responsible for reducing the time required for product certification and also improving the quality of the product. Created a full featured C# framework that allows easily maintainable tests to be created efficiently.
  • Senior Software Engineer - Created solutions for complex business problems. Maintained and created new code to extend functionality of the company's product offerings. Defined policies and business practices to improve development process.
2006 - 2013

User Interface / Application Design

Consultant (Independent)
  • Provided a wide array of technical services to businesses. Services include business analysis, project management, system design/implementation, web development and assistance with the creation of new media marketing materials. Major projects included the design and development of an online automotive sales and inventory management system and also the development of a dynamic reporting tool for the list management industry.
2004 - 2006

Support & Repair Management

  • Manager of Support and Service - Managed and participated in daily operations of technical support, training and repair functions within the company. Formalized business practices to improve performance and data collection. 
2003 - 2004

Management / Software Development / Technical Support

MapInfo Corporation (acquired by  PitneyBowes in 2007)
  • Director Of Technical Support - Defined strategic direction for MapInfo's support organization internationally. Defined processes and managed projects for the support team. Defined new support programs to satisfy the needs of high profile clients.
  • Manager Of Technical Support - Managed daily operations of mid sized technical support center. Responsibilities included hiring, firing, coaching and staff development.
  • Senior Software Engineer (Professional Services) - Developed and delivered training sessions on cutting edge technologies to our partners.  Offered short term consulting and technical assistance to a wide range of clients around the world.
  • Programmer Analyst - Worked with sales and marketing team to determine software needs. Designed and built a call tracking system for internal use.
  • Senior Technical Support Specialist - Solved customer problems with desktop mapping software. Responsibilities included supporting "MapInfo Professional" and the "MapBasic" programming language on multiple platforms. Trained other support specialists on new product offerings. Developed systems to improve the efficiency of department.
1992 - 2003


State University of New York College of Technology - Utica, NY

Bachelor of Science
Computer Technology

Mohawk Valley Community College - Utica, NY

Data Processing


Programming Languages, Tools & Frameworks

HTML, CSS, JavaScript, Angular, Bootstrap, C#, Visual Basic, Cold Fusion, PHP, Active Server Pages, Oracle, SQL Server, mySQL, nUnit, Selenium


Career Planning & Development, Budgeting, Public Speaking, Training/Mentoring, Process Improvement, Applicant Screening, Performance Appraisals

Current Favorite Topics
  • Responsive web development
  • Developing great user experiences
  • Improving development teams through process refinement
  • Making software that is easy to support & maintain
  • Agile development & scrum


Apart from being a software developer, I enjoy being outdoors with family. During the warmer months here in New York, I enjoy fishing, boating, and kayaking.

I enjoy wood working and metal working and I have several projects going on at any given time. I'm particularly interested in making tools and jigs that improve the capabilities of my shop.

I have been involved with bagpipe bands and have competed internationally several times.